Summary:
- Metrolinx, the agency that operates GO Transit in the Greater Toronto Area, has announced that it will no longer use AI-powered chatbots to respond to riders' inquiries.
- Instead, Metrolinx will have human customer service representatives handle all inquiries, as the AI chatbots were not able to provide satisfactory responses to many riders' questions and concerns.
- This change is intended to improve the quality of customer service and ensure that riders receive accurate and helpful information when they reach out to GO Transit.