Summary:
- 18F was a digital services agency within the U.S. federal government that helped other government agencies improve their digital services and technology.
- 18F was successful in modernizing government technology and serving as a model for how the government can work more efficiently and effectively using digital tools.
- However, 18F faced challenges such as bureaucracy and resistance to change, which limited its impact and led to its eventual closure. The lessons learned from 18F can help guide future efforts to modernize government technology.