1. SoftBank, the Japanese tech conglomerate, has developed a new AI system that can make angry customers sound calm during phone conversations. The AI system is designed to analyze the customer's tone and language, and then respond with a soothing and empathetic tone to de-escalate the situation.

2. The AI system is trained on a large dataset of customer service calls, allowing it to identify patterns in customer behavior and respond accordingly. SoftBank claims that the system can reduce the time it takes to resolve customer complaints by up to 50%, as well as improve customer satisfaction and reduce stress for call center agents.

3. While the AI system is intended to improve customer service, some experts have raised concerns about the ethical implications of using AI to manipulate human emotions. There are also questions about the accuracy and reliability of the system, as well as the potential for it to be used to avoid addressing underlying issues that may be causing customer frustration in the first place.