• The Department of Telecommunications (DoT) and the National Telecommunications Institute for Policy Research, Innovation and Training (NTIPRIT) held a workshop for 220 "Sanchar Mitras" (communication facilitators) from 20 states and union territories. The workshop aimed to train the Sanchar Mitras on various aspects of telecommunications, including the government's Digital India initiative, to help them better assist citizens in rural and remote areas.

• The Sanchar Mitras are community-level volunteers who help citizens access and use telecom services, especially in areas with limited access to information and communication technologies. The workshop covered topics such as the role of Sanchar Mitras, the various telecom services and schemes available, and the use of digital platforms like the Common Service Centers (CSCs) to provide these services.

• The workshop was organized by NTIPRIT, the training arm of the DoT, and was attended by officials from the DoT, the Bharat Broadband Network Limited (BBNL), and the Universal Service Obligation Fund (USOF). The participants were trained on how to effectively communicate with citizens, troubleshoot issues, and provide guidance on the government's telecom initiatives and schemes.