Microsoft is bringing generative AI to frontline field workers by integrating its Copilot AI assistant into its field services platform, streamlining workflows but also enabling supervisors to know what technicians are doing on the job. And if the technician is stuck on an issue, Microsoft brought 3D spatial annotations to Teams video calling via mobile, which can emphasize a problem like a faulty screw by encircling it in the video call, saving workers the back and forth of describing what they’re seeing. “A lot of field workers often rely on pen and paper, with most tools fragmented, so it takes a long time to complete jobs,” Cheng tells The Verge