Yesterday, the Commission for Complaints for Telecom-television Services (CCTS) released its 2022-23 Mid-Year Report, revealing a 12 per cent increase in the number of complaints about phone, internet, and TV services in Canada. Howard Maker, chief executive officer and commissioner of the CCTS, argued that the bill is a financial incentive for carriers to resolve complaints, as service providers are required to pay for each customer complaint that comes to the CCTS. Out of the 7,451 complaints accepted by the CCTS, 5,934 were resolved, often within 30 days, the report revealed