In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. A 'crack' is worth a thousand support ticketsA South-Africa based freelance technologist who paid $200 for a genuine copy of Windows 10 was startled to see a Microsoft support engineer "crack" his copy using unofficial tools that bypass the Windows activation process. The technique you described would be against our policy," a Microsoft spokesperson told BleepingComputer