Why won’t corporate America answer the phone?“It’s an absolute disaster,” says Abraham Seidmann, a professor of information systems at Boston University’s Questrom School of Business. We want help, not to spend hours looking for a useful phone number for Facebook (in case you were wondering, it doesn’t exist) or navigating endless phone trees. We want help, not to spend hours looking for a useful phone number for Facebook (in case you were wondering, it doesn’t exist) or navigating endless phone trees