Thousands of Australian Samsung users are at risk of losing precious photos and vital contacts after a recent software update caused different phone models to crash and left many with nothing more than a blank screen.Frustrated customers who ran into trouble after accepting a Samsung-prompted update on their Android devices over the last week have hit up the tech giant’s service centres in the hunt for answers.Watch the latest News on Channel 7 or stream for free on 7plus >>Another pleaded with Samsung users “don’t update your phone” or face being left with a brick.“So I’m losing all my 2022 photos because I take everything on my phone nowadays.”Despite the issue affecting phones for more than a week, the update notifications are still being sent out.We are continuing to investigate this matter.”Tech experts said the timing could hardly be worse, with the tech giant believed to be on the cusp of releasing a new premium phone."