Williams, a certified nursing assistant who was not working when she spoke to Ars, was eventually able to get free home Internet service for her family.Isenberg knew Williams because she was previously a home health aide taking care of Isenberg's wife's uncle.With one of the applicants who was at first incorrectly rejected, Isenberg told Ars that signing up "took approximately three hours over three days, which is a hell of a burden if you're a poor person and working two jobs and trying to support a family."The program was originally required in the merger conditions imposed on Comcast's purchase of NBCUniversal, and Comcast continues to offer Internet Essentials even though the merger condition expired in 2014.While the ACP discount can be applied to any tier of Comcast Internet service, it makes sense for qualifying users to opt for the relatively new Internet Essentials Plus plan."