The chatbot cites problems with Xfinity’s services and threatens to take legal action, to which the representative responds by offering to take $10 off the customer’s monthly internet bill.“We’ve trained this AI to be like a robot lawyer for consumers, and I imagine that the disputes that we can handle have now gone up significantly because we can handle cases where you can respond rather than just sending one template.”DoNotPay’s bot issues convincingly human-like answers throughout the entire interaction with Xfinity, save for a hiccup where the tool says “[insert email address]” instead of providing the customer’s actual email.Browder tells The Verge that DoNotPay will clean up some of its responses before it goes live — and make the bot sound less polite, as it’s pretty heavy on the “thank-yous.”In this particular example, Browder notes that the AI “exaggerated the Internet outages, similar to how a customer would,” but that this isn’t something the chatbot will do once it becomes available to all users.DoNotPay’s tool is made for a specific purpose, though, and Browder seems to view it as an opportunity to expand the number of tasks it can tackle, like chatting with a representative to cancel a customer’s subscription or negotiating a credit report.Browder tells The Verge that users could eventually respond to the AI’s questions over text message so that it can continue its “conversation.”The tool will be open for testing in the next two weeks, and Browder says it will work with all companies in the US."