- The YouTuber Tom Exton said he was 15 minutes into his ride before the car ordered him to pull over.Tom Exton, a British YouTuber who collects cars, was driving to London Thursday night when his 5-day-old Model Y asked him to pull over because it was "shutting down," he said.According to Tesla's emergency-response guide for the Model Y, opening the front doors without power involves lifting the "mechanical release handle located near the window switches."Exton did say that Tesla's customer service was very helpful and offered to pay for a hotel for the night.He said he was hoping to be given a courtesy car while his vehicle was getting fixed but had yet to hear from the company."