When COVID took hold in late 2019, Reynolds felt the impact that many other organizations and businesses did.She got back to her laundry service and distributing meals to various homeless sites, getting to know the hidden spots where many choose to pitch their tents outside the eyes of the public.And today, Reynolds is walking the path tread by those who came before her -- that well-worn path of love and redemption, each foot purposefully set forth upon the last to help others find their way home, a mission she's accomplished for more than two-dozen people, and she's still going.Many unhoused individuals struggle to find their way out because of red tape – a lack of needed documents to establish identity, that stack upon each other like a house of cards keeping them trapped in a tent or beneath a bridge.That’s a barrier which Reynolds has quickly mastered, saying, “I have learned the ins and outs of getting all these documents.” Along the way, she’s observed how that process is complicated by the stigma homelessness carries."