“We have clients crying on Zoom calls, as they have lost their business and livelihood,” said Jonas Borchgrevink, founder of Hacked.com, which helps victims navigate the notoriously confusing process for recovering hacked Facebook accounts.Despite reporting revenue of more than $27 billion in the third quarter, Facebook parent company Meta is a multinational technology giant without real customer support, users say.According to a report in the Wall Street Journal last week, Meta has disciplined more than two dozen employees and contractors over the past year for illicitly accessing user accounts, in some cases accepting bribes to do so.Its call center workers are trained in responding to trauma because, for victims, hacks do not just feel exasperating, they feel violative.“ITRC has become a de facto outsource for Facebook customer service because they simply do not have any,” Velasquez said, adding that Facebook keeps the money it generates while ignoring problems and leaves its problems for others to solve."