Ticketmaster says its Verified Fan program is intended to "create a safe and reliable ticket-buying experience" for fans of different artist and teams, and to "level the playing field so that more tickets go to fans who intend to go to the show — and not to ticket bots."Representative Alexandria Ocasio-Cortez criticized Ticketmaster, accusing the company of monopolizing the ticket selling industry after website crashes were reported during presale on Tuesday.Maffei, in response to Ocasio-Cortez's calls for the company to be broken up, said that Swift's concert is not promoted by Live Nation, but by its competitor AEG Presents."Though AOC may not like every element of our business, interestingly, AEG, our competitor who is the promoter for Taylor Swift, chose to use us because we are, in reality, the largest and most effective ticket seller in the world."White House Chief of Staff Ron Klain also took a dig at Ticketmaster on Tuesday by pointing out that the application for student loan forgiveness processed 8 million applications in the first 30 hours of its launch without crashing."